FULL WARRANTY & SERVICE POLICY 2026

SEWING MACHINES

        We are an authorized dealer and service center for Janome, Brother, Baby Lock, Singer, Husqvarna Viking, Pfaff, Bernina, Elna, Necchi, Juki, and Handi Quilter branded sewing, long-arm, embroidery, serger, and coverstitch machines. We service most home mechanical and computerized machines. We do not service industrial machines. 

        Our service and repairs are done in-house.  This means you must bring your machine to our store for repairs. No need to make a reservation, you can bring it anytime during our business hours, Mon-Sat 9:00am-5:30pm. We do not do house calls. We do not accept shipped machines due to the chance of damage during the route.

        We warranty our work for 6 months. This means, from the day you receive your machine from service, we will cover any defects in materials and/or workmanship at no cost should a problem arise. We do not, however, cover failures caused by misuse, lack of maintenance in accordance with the manufacturer, or events beyond our control.

WHAT OUR SERVICES PROVIDE

        We provide a “Full Service” for all machines taken in for repair, general cleaning, and tune-ups. We do not offer same-day service. We also do not have expedited services.  Our full services include:

• Deep and thorough cleaning 
• Checking timing & feed
• Checking pattern balance & alignment
• Checking clearances
• “Deburring”, which means we buff out any sharp edges that metal or plastic can have when a needle strikes in the wrong place due to improper use
• Checking software and installing proper updates
• Lubricating all needed parts
• Test sewing/embroidering

HOW IT WORKS 

        An associate in the sewing department will assist you with bringing your machine into the store. If you need assistance, we are more than happy to help. If you are parked in front of the store, you can leave it in your car, and we will come help carry it to the service counter.

        If you are parked in the back behind the store,  you can ring the doorbell to the right of the sliding barn door, and we can bring your machine inside. Unfortunately, we cannot allow customers to “shortcut” by coming in through those back doors due to liability. Once you have dropped off your machine, you can then find parking and come in through the front door  

        An associate will process your machine/s by taking your information, the make and model, and serial number of your machine, and notate if or when the last service was done. We will also be noting what accessories are being left or brought home. Your machine will be categorized by machine type and price accordingly. We will also make adjustments to account for spare parts that may be needed. We will also give you an estimated window on when your machine will be completed.

        We will ask you to please take home any trolleys, cases, and/or accessories that are not needed for service. We do not have the capacity to store these items, so we kindly ask you to keep them.

        Once the machine has been processed, it is added to the queue and will need several days to weeks, depending on a few factors:

• The volume of current pending machine repairs
• Whether or not parts that need to be replaced are in stock or need to be ordered from the manufacturer
• Holidays and weekends are not included in the timeline

VACUUMS 

Authorized sales, service, repairs & parts for Miele, Sebo, Panasonic, Oreck, Nutone, Titan, and Modern Day. We do offer some troubleshooting over the phone for vacuums purchased from our store otherwise we can offer you a full service on your machine.

WHAT OUR SERVICES PROVIDE

• Troubleshooting and diagnosing a variety of issues (electrical, obstructions, etc.)
• Replacing belts, filters, bags, brush-rolls, motors, and cords as needed
• Removing clogs and checking for any obstructions
• Cleaning within reason, it's just going to get dirty again :)

We also offer trade-in value for machines beyond repair. 

LIMITATIONS OF WARRANTIES

          For some select older machines, we cannot warrant our services due to a few factors and limitations. If these machines have any damaged parts that need to be replaced to function, we cannot guarantee we have access to order said parts (as they no longer manufacture them), or guarantee that once your machine is returned to you, another part may fail. If your machine is over 20-25 years old, consider giving the store a call before visiting to verify. We do offer “trade-in” options, should you prefer to invest in a newer machine that we can service.

        We do our best to provide exceptional repair and customer service. Please don’t hesitate to ask any questions, comments, or concerns you have; we are more than happy and willing to make sure that you receive the highest quality care.